Help
Frequently asked questions
Orders & shipping
Where do you ship?
We currently ship within the United States only, including all fifty states. We're not able to ship to international addresses, US territories, or APO/FPO military addresses at this time.
How long does delivery take?
We prepare orders within 1 to 2 business days, and most deliveries arrive within 7 to 12 business days of ordering. Standard shipping is free on every order.
How do I track my order?
As soon as your order ships we email a tracking number and link. Tracking often takes 2 to 3 days to show its first scan, which is completely normal.
Can I change or cancel my order?
If your order hasn't entered our fulfillment pipeline yet, email support@wesleywillis.com as soon as possible and we'll do our best to amend or cancel it. Once a parcel is in transit, cancellation isn't possible.
Returns & refunds
What is your return window?
You have 60 days from the day of delivery to request a return for a refund.
What condition do items need to be in?
Items must be unworn, unwashed and unaltered, with all original tags and packaging intact, and accompanied by proof of purchase.
Who pays for return shipping?
For change-of-mind returns, return shipping is your responsibility, and we recommend a tracked service. If the item arrived faulty, damaged, or incorrect, the return costs you nothing.
How do I start a return?
Email support@wesleywillis.com with your order number and reason. We'll send return instructions and the correct address, so please wait for that before shipping anything back.
My order arrived damaged or incorrect, what now?
Email support@wesleywillis.com within 7 days of delivery with your order number and clear photos. We'll arrange a replacement or full refund at no cost to you.
When will I get my refund?
Once your return reaches us and is approved, refunds are issued to your original payment method within 5 business days. Banks then take around 5 to 10 business days to show it on your statement.
Sizing & fit
How do I find my size?
Each product page lists measurements, and our size guide covers how our pieces are cut. If you're between sizes, email us before ordering and we'll advise.
What if it doesn't fit?
Return it for a refund within 60 days and reorder the size you need; the new order ships straight away rather than waiting on the post. We don't run a separate exchange process because this is faster for you. Happy to advise on sizing before you reorder.
Payment & security
What payment methods do you accept?
We accept all major credit and debit cards, plus the additional payment options shown at checkout. All payments are processed securely.
Is my information safe?
Yes. Card details are handled by our secure payment processors and we never store full card numbers. See our Privacy Policy for how we handle your data.