Refund policy

Ordered something that isn't quite right? No problem. You've got 60 days from delivery to send it back for a refund. Here's how it works at Wesley Willis.

The basics

You can return most items within 60 days of the delivery date. Returned items need to be unworn and unwashed, with the original tags still attached and the original packaging included. Anything worn, washed, altered, or damaged after delivery can't be accepted.

We don't do exchanges

Rather than a slow exchange process, we keep it simple: return the item for a refund and place a fresh order for the size or color you want. Your new order ships straight away instead of waiting for the return to travel back to us. Unsure on sizing before you reorder? Email us and we'll help you pick.

Starting a return

Send an email to support@wesleywillis.co with your order number and what you'd like to send back. We'll reply within one business day with simple instructions and the correct returns address.

One important thing: always wait for that address before posting anything. Parcels sent to the wrong address, including any address printed on your original packaging, may never reach us and can't be refunded.

Who pays for the return

If you've simply changed your mind or the fit isn't right, return postage is on you. We recommend a tracked service, since we can't refund parcels that go missing on the way back. If the item arrived faulty, damaged, or different from what you ordered, the return costs nothing: we'll cover it in full. We never charge restocking fees.

Faulty or incorrect items

If something arrives damaged or wrong, email us within 7 days of delivery with your order number and a couple of photos. We'll sort it quickly with a full refund or a replacement at no cost to you, return shipping included.

When your refund arrives

Once your return reaches us and passes inspection, we'll email you to confirm it's approved and refund your original payment method within 5 business days. Banks and card issuers then take around 5 to 10 business days to show the money on your statement. That last stretch is on their side, not ours, but if it's been longer than that, let us know and we'll follow it up.

Refund processing time: 15 days.